Returns & Refunds Policy

Welcome to Kaspaclothing.com, where your satisfaction is our foremost priority. We understand that sometimes, issues may arise with your purchase, and we want to assure you that we’ve got you covered with our Returns & Refunds Policy. This policy is designed to provide clarity and ease the process of returning items, ensuring that your shopping experience with us is not only enjoyable but also worry-free. Whether you encounter a damaged product, a defect, or a fulfillment error, our aim is to make the return and refund process as smooth and efficient as possible. Please take a moment to familiarize yourself with the details of our policy to ensure a seamless resolution should the need arise. Your trust in us is invaluable, and we are here to ensure your complete satisfaction with every aspect of your Kaspaclothing.com experience. 

Refunds (if applicable):

We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detailed shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable):

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user errors such as incorrect selection of sizes, designs, colors, etc. At Kaspaclothing.com, we are committed to resolving any issues promptly and ensuring your satisfaction with our products. If you have any questions or concerns regarding our Returns & Refunds Policy, please do not hesitate to contact our customer support team. Your feedback is valuable to us, and we aim to make your shopping experience with us exceptional.

🚩 US Address: 19101 Kuykendahl Rd, Spring, TX 77379	📞 US Phone: 7138999195
🚩 Asian Address : K14/4 Chu Van An, Hai Phong city, Viet Nam	📞 Asian Phone: +84 942712831
💌 [email protected]